In the Moments

We are so proud of the quality of our jewelry that we offer a lifetime manufacturer's warranty for any reason outside of extreme wear and tear and miss-use.

There are a few things that you should keep in mind to keep your jewelry looking like new:

1. Always store your jewelry in the Ever & Ivy pouch that comes with your pieces. Store each of your them separately as, just like with solid gold, scratches may occur from one item rubbing up against another.

2. To clean your metal pieces, use a soft cloth and gentle soap and water. Never use abrasives or harsh chemicals of any kind. For fashion jewelry, it is not advised to use any special jewelry cleaner.

3. Never apply body lotion, hairspray, sunscreen, insect repellent, or perfume while wearing your jewelry

4. Avoid wearing your pieces while showering or swimming in chlorinated or salt water. These things may cause the finish on your pieces to deteriorate and will void our warranty.

Should you have any issues at all with your Ever & ivy jewelry, please contact our Customer Service staff at: hello@everandivy.ca We will do our best to restore your piece.

We want you to enjoy your Ever & ivy jewelry for a very long time!

Return and Exchange Policy

We will gladly accept returns. 

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase. You must contact us at hello@everandivy.ca within 14 (fourteen) days of receiving your purchase.

To start a return, please email us for authorization at hello@everandivy.ca. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Contact us at: hello@everandivy.ca

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method, minus the return shipping fee.  However, please remember it can take some time for your bank or credit card company to process and post the refund too.

We offer a lifetime warranty against manufacturer defects and extreme discoloration.

Ever & Ivy jewelry is high quality fashion jewelry that should last for many years. It looks just like solid gold because it is created with it . High quality precious metal - 14K Gold or Rhodium ( a member of the Platinum family ) over a base of fine brass and plated with a thick layer so that it is virtually indistinguishable from the solid version.

As with your solid gold jewelry, you should always store it away from other pieces in the soft pouch provided to avoid scratching.

Also, as with your solid gold pieces, never use perfume, hairspray, insect repellant or body lotion when you are wearing them. Additionally, showering and swimming in salt water or chlorine will shorten the life of your pieces. Should they become discolored or soiled, just wipe them with a soft cloth and gentle soap. Do not use any chemical cleaner.

We are so confident of our quality, that we will offer you the ability to have any of your pieces re-plated should they become worn out through regular wear and tear. Just contact our customer service department at hello@everadivy.ca, and we will look after it for you.