Shipping & Returns
Ever & Ivy customers enjoy free standard shipping to anywhere in Canada. Expedited shipping is available upon request for a fee.
We are happy to ship worldwide. Please note that customs and duty fees, where applicable, are the responsibility of the buyer. Contact us for a quote.
Ever & ivy charges sales tax for merchandise ordered on this website based on the applicable taxes for your Province. We do not charge sales or VAT tax for international orders. You may be responsible for paying in the country of receipt of your goods.
Exchange Policy, Returns and Refunds
Ever & Ivy is a design studio located in Toronto, Ontario, Canada. All of our products are hand made in small batches. Our goal is to provide you with a product that is thoughtful, of the highest quality, and made with materials that are environmentally responsible.
If you decide that you are not satisfied with your Ever & Ivy web-store order, we will accept returns or exchanges of products in their original, unworn condition, accompanied by their original packaging. Upon receiving your order, you have seven (7) days to request a Return Authorization (RA) number and send your order back.
To obtain an RA number, please contact firstname.lastname@example.org. Write your RA number on the outside of your package before shipping. Any order sent back without an RA number will not be accepted.
We recommend shipping with a tracking number as we are not responsible for any packages lost while being returned. All refunds will be processed once we receive and verify the condition of the returned items.
Return shipping costs are the responsibility of the purchaser.