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WELCOME! FREE SHIPPING ACROSS CANADA

FAQ

IS MY INFORMATION SECURE WHEN I SIGN UP ON THIS SITE?
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! We want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.


HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves our warehouse, usually within 24-48 hours, our system automatically sends you a shipping confirmation email.


WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, email our Customer Service Team at hello@everandivy.ca Don't forget to add us in your safe Email List.

I SEE THAT THE ITEM I WANT IS ON BACKORDER - HOW LONG WILL IT TAKE TO GET?
We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. If your items are on backorder on average, it will take 2-4 weeks to receive your item. Of course, this amount of time will vary. As we make our products in small batches, it is wise to reserve your piece so that you can be sure to receive it as soon as it arrives in stock again.


WHEN WILL MY BACKORDER ITEM GET SHIPPED?
As soon as we get the item back in our warehouse, you will get an email letting you know your item was shipped. All backorder items are shipped free of charge in Canada.


I SEE THAT THE PIECE I WANT IS COMING SOON.. HOW LONG WILL IT TAKE TO GET?
Do to the unpredictable effect that COVID has placed on production and shipping, there have been a few delays in getting our custom designed pieces. You can be sure we are working as hard as we can to get them here for you. You should be able to have them in 3-5 weeks. However, please note that we create our jewelry in small batches, so leave us your email address so you can be among the first to know when they arrive!


THE ITEM I ORDERED ARRIVED DAMAGED. WHAT CAN I DO?
We would be mortified if you received a damaged item. Kindly send us and email immediately and enclose a photo to hello@everandivy.ca. We will gladly replace the item.


I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order,  email hello@everandivy.ca  Please leave us a clear and detailed message with your name, phone number, and your order number (if available). If the item has not already shipped, we will happily correct the error. 


WHAT HAPPENS IF YOU HAVE RUN OUT OF STOCK OF SOMETHING I DEARLY WANT?
We will do our best to see if we can obtain more stock of the item. In many cases this will be possible. We will let you know as soon as possible.


AM I ABLE TO RETURN AN ITEM FOR ANY REASON?
Yes, of course! Please see our RETURNS AND EXCHANGES policy.


CAN I RETURN OR EXCHANGE SALE MERCHANDISE?
Sales are final on discounted merchandise.  Unfortunately, we cannot accept returns or exchanges.

WHAT ARE YOUR SHIPPING POLICIES?

All of our jewelry ships free to addresses in Canada!

The times will vary according to your location.
We try to ship out each order within 24 hours.

For international shipping, duties and taxes are the responsibility of the purchaser.
Costs will be determined depending upon location. Kindly inquire for international rates to: hello@everandivy.ca